CallXpress® is the leading unified communications solution from an independent supplier, with more than 35,000 systems installed worldwide. CallXpress makes it easier to manage messages for professionals on the road and in the office.
CallXpress gives you the power to:
- Give your workforce the freedom to be highly mobile, yet still receive and send messages of all types, from anywhere.
- Work without interruption from phone calls, yet still be notified of the most important phone calls and messages.
- Provide 24-hour information for your customers or employees through on-demand data distribution.
CallXpress provides flexible management on the road, allowing users to manage voice, fax and e-mail messages from any location at any time — whether via desktop, laptop, PDA, wired telephone or cell phone. When LAN or Web access is not available, all messages may be managed in one phone call.
From a desktop computer, CallXpress users have access to voice, fax and e-mail messages in a single e-mail inbox. CallXpress desktop client is configured to support most e-mail systems on the market today, such as Microsoft® Exchange, IBM Lotus Notes®, GroupWise®, and more. That means customer information "pops" at the employee workstation automatically. With the information they need right on screen, employees can route calls and address customers needs more efficiently.
Your global employees can take advantage of the mobility features of CallXpress, because it supports multilingual text-to-speech. CallXpress desktop clients are available in German, French and Spanish.
CallXpress also offers sophisticated Interactive Voice Response (IVR) technologies to help you take customer service to new levels, by enabling your database to read or fax information on demand. Customers can dial in and get the information they need, when they need it, without waiting or holding – allowing employees to focus on more productive tasks.
In addition, the Seneca speech-enabled call management module lets you use voice-activated commands to manage inbound and outbound phone calls more quickly. Using sophisticated voice recognition technology, Seneca allows your employees to work hands-free while driving or traveling to maximize productivity.
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